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RedOne Music is a Canadian authorized Strandberg retailer.
Business Hours: Monday - Friday: 9AM to 6PM | Weekends: 10AM to 5PM
Description
We are proud of everything that we manufacture, and hope that your .strandberg* instrument and accessories will bring you many years of joy. Things don’t always go to plan, in which case we will always do our best to help you out with any problem - whether it’s a warranty matter or not. That being said, there are restrictions to the coverage of our warranty policy and matters that we handle free of charge. The most important one being that our warranty policy only applies to the original owner of the product and claims made within 2 years from the date of purchase. If you’re not the original owner of the product and/or the problem is reported to us later than 2 years from the date of purchase, the warranty is void and does not apply. This doesn’t mean that we won’t help you, but we will likely have to charge you something for it. Every situation will be evaluated individually on basis of the information we have. Please do not send any products to us before we have agreed on a plan of attack!
COVERAGE
Warranty claims can only be made by the original owner within 2 years from the date of purchase. Keep in mind that warranty refers to manufacturing defects and should not be confused with terms of purchase, which are dependent on from where the product was bought. Only products bought directly from us or through one of our authorized dealers are covered by warranty. When in doubt concerning a reseller, please visit the dealer section of our website or get in contact with us prior to placing your order to avoid unpleasant surprises. Within valid warranty we will do everything we can to help you including booking and paying for shipping in case the guitar needs to be transported to us. Please note that we will only pay for shipping to and from the original destination of delivery. Please also note that we will not be held responsible for any fees or taxes billed to you, but not charged by us. We encourage you to get in touch with domestic customs in advance to avoid unpleasant surprises. Our policy applies to manufacturing or craftsmanship defects under normal and intended use. We do not accept responsibility for problems such as the ones listed below:
Problems that can be considered normal wear and tear
Problems with consumable parts like strings, batteries, pots and switches
Problems with additional parts not expressly approved by us or original parts exchanged for components of lesser quality
Damage from unintended use or modifications
Damage from insufficient maintenance or neglect
Damage from environmental conditions such as extreme humidities or temperatures
We strongly advise you to get in touch with us right away when the problem occurs. Do not turn the instrument over to a third party and then try to retrieve the cost for repairs from us. We will not accept any such claims.
WARRANTY CLAIMS
Warranty claims are subject to two different procedures depending on where the purchase was made:
If made in our web shop, please get in touch with us via email at support@strandbergguitars.com. We will issue a Warranty service request number that needs to be referenced when communicating about the issue, as well as organize the shipping and pay for the repairs if the issue appears to be a warranty issue.
If the purchase was made through one of our authorized dealers, please get in touch with them and they will reach out to us if we’re needed in order to solve the problem you’re having: https://strandbergguitars.com/dealers/ Our authorized dealers all have staff that are trained to take care of routine matters, and will handle them swiftly without our involvement.
Please include information about guitar model, serial number, place of purchase, date of purchase and your location when getting in touch with us or one of our authorized dealers. If the problem, once the product is in our hands, turns out to not be a warranty issue, we will work out a solution with you.
Whenever the repair work requires strings to be changed (almost always) and you prefer something other than our factory strings, a set of these will have to be shipped to us together with the instrument. Don’t forget to let us know if you use a specific tuning, and we will do our best to return the guitar set up correctly. If we don’t receive any specific information and replacement strings, the guitar will be returned set up to factory specifications.
SHIPPING DAMAGE CLAIMS
All deliveries have to be inspected for damage immediately upon arrival and all visible damage reported to the courier on sight. Pictures may also be useful in many cases. We will always do our best to help you, but inspection and report on sight is a common requirement among couriers to even begin handling a shipping damage claim and therefore required by us as well. All of this applies to damage visible without the opening of shipping boxes. If the damage is not visible from the outside, report on sight is not a requirement.
This warranty is in lieu of all other express warranties, obligations or liabilities. ANY IMPLIED WARRANTIES, OBLIGATIONS OR LIABILITIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, SHALL BE LIMITED IN DURATION TO THE DURATION DESCRIBED ABOVE OF THIS WRITTEN LIMITED WARRANTY. ANY ACTION FOR BREACH OF ANY WARRANTY OF MERCHANTABILITY MUST BE BROUGHT WITHIN A PERIOD OF 24 MONTHS FROM THE DATE OF PURCHASE FOR THE TWO YEAR WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. No agent, representative, dealer or employee of the Strandberg Guitars AB has the authority to increase or alter the obligations of this warranty. This warranty shall not apply to any product which is found to have been modified, repaired or altered in any way without express written consent from Strandberg Guitars AB. Warranty coverage is available to original purchasers only and is not transferable. In no case shall Strandberg Guitars AB be liable for any consequential damages for breach of this or any other warranty, expressed or implied, whatsoever. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
COVERAGE
Warranty claims can only be made by the original owner within 2 years from the date of purchase. Keep in mind that warranty refers to manufacturing defects and should not be confused with terms of purchase, which are dependent on from where the product was bought. Only products bought directly from us or through one of our authorized dealers are covered by warranty. When in doubt concerning a reseller, please visit the dealer section of our website or get in contact with us prior to placing your order to avoid unpleasant surprises. Within valid warranty we will do everything we can to help you including booking and paying for shipping in case the guitar needs to be transported to us. Please note that we will only pay for shipping to and from the original destination of delivery. Please also note that we will not be held responsible for any fees or taxes billed to you, but not charged by us. We encourage you to get in touch with domestic customs in advance to avoid unpleasant surprises. Our policy applies to manufacturing or craftsmanship defects under normal and intended use. We do not accept responsibility for problems such as the ones listed below:
Problems that can be considered normal wear and tear
Problems with consumable parts like strings, batteries, pots and switches
Problems with additional parts not expressly approved by us or original parts exchanged for components of lesser quality
Damage from unintended use or modifications
Damage from insufficient maintenance or neglect
Damage from environmental conditions such as extreme humidities or temperatures
We strongly advise you to get in touch with us right away when the problem occurs. Do not turn the instrument over to a third party and then try to retrieve the cost for repairs from us. We will not accept any such claims.
WARRANTY CLAIMS
Warranty claims are subject to two different procedures depending on where the purchase was made:
If made in our web shop, please get in touch with us via email at support@strandbergguitars.com. We will issue a Warranty service request number that needs to be referenced when communicating about the issue, as well as organize the shipping and pay for the repairs if the issue appears to be a warranty issue.
If the purchase was made through one of our authorized dealers, please get in touch with them and they will reach out to us if we’re needed in order to solve the problem you’re having: https://strandbergguitars.com/dealers/ Our authorized dealers all have staff that are trained to take care of routine matters, and will handle them swiftly without our involvement.
Please include information about guitar model, serial number, place of purchase, date of purchase and your location when getting in touch with us or one of our authorized dealers. If the problem, once the product is in our hands, turns out to not be a warranty issue, we will work out a solution with you.
Whenever the repair work requires strings to be changed (almost always) and you prefer something other than our factory strings, a set of these will have to be shipped to us together with the instrument. Don’t forget to let us know if you use a specific tuning, and we will do our best to return the guitar set up correctly. If we don’t receive any specific information and replacement strings, the guitar will be returned set up to factory specifications.
SHIPPING DAMAGE CLAIMS
All deliveries have to be inspected for damage immediately upon arrival and all visible damage reported to the courier on sight. Pictures may also be useful in many cases. We will always do our best to help you, but inspection and report on sight is a common requirement among couriers to even begin handling a shipping damage claim and therefore required by us as well. All of this applies to damage visible without the opening of shipping boxes. If the damage is not visible from the outside, report on sight is not a requirement.
This warranty is in lieu of all other express warranties, obligations or liabilities. ANY IMPLIED WARRANTIES, OBLIGATIONS OR LIABILITIES, INCLUDING BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY, SHALL BE LIMITED IN DURATION TO THE DURATION DESCRIBED ABOVE OF THIS WRITTEN LIMITED WARRANTY. ANY ACTION FOR BREACH OF ANY WARRANTY OF MERCHANTABILITY MUST BE BROUGHT WITHIN A PERIOD OF 24 MONTHS FROM THE DATE OF PURCHASE FOR THE TWO YEAR WARRANTY. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. No agent, representative, dealer or employee of the Strandberg Guitars AB has the authority to increase or alter the obligations of this warranty. This warranty shall not apply to any product which is found to have been modified, repaired or altered in any way without express written consent from Strandberg Guitars AB. Warranty coverage is available to original purchasers only and is not transferable. In no case shall Strandberg Guitars AB be liable for any consequential damages for breach of this or any other warranty, expressed or implied, whatsoever. Some states do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
1. At checkout, select Affirm as your payment method
2. Enter a few pieces of information and get a real-time decision
3. Enjoy your purchase, and pay over time. Your payments will be automatically charged, so you can sit back and relax
Payment options through Affirm Canada Holdings Ltd. (“Affirm”). Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations). APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR. Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout. A down payment (or a payment due today) may be required. Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards. Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks. For more information, please see https://www.affirm.com/en-ca/
FREE SHIPPING DETAILS
*Please note that only Canada Post delivers to PO boxes.
- Free Shipping offer is valid on selected products only.
- Orders will be sent by the shipping method of sender's choice unless specified at the time of order.
- Free Shipping offer is valid only if all the items in the shopping cart are eligible for Free Shipping
and the order is $200.00 and over (before taxes). - Free Shipping is valid only within Canada.
- Orders shipped to Newfoundland, Northwest Territories, Nunavut, and Yukon are not eligilble for free shipping.
- Our everyday low shipping charges will be applied to any non-eligible products at the time of checkout.
- Courier shipments require an adult signature for proof of delivery.
- RED ONE Music reserves the right to modify shipping fee.
- Return shipping costs are the responsibility of the buyer.
RED ONE Music reserves the right to refuse any order with Free Shipping which the website accidentally
offered but did not meet the criteria above. The client will be notified with an every day low shipping charge and asked if they would like to proceed with the order or have it cancelled.
EXPORT POLICY
- All delivery charges and taxes will be added when applicable to the prices shown on our Website.
- Duties and brokerage fees (if any) will be the sole responsibility of the customer, and may be collected by a third party.
- Please make sure you have entered the correct information for your coordinates and currency to get the correct pricing for your location.
- International shipping: We are not responsible for any duty/import/taxes/customs/etc charges.
- We do not refund unclaimed or undeliverable packages due incorrect/missing information. If a package is returned as undeliverable/unclaimed, it is the customers responsibility to follow up with the postal carrier and absorb all fees related.
Note: If the name on your billing address does not match the name on your credit card it will delay your order.
Note: In case of damage during transport, a claim must be submitted to customer service within 24-48 hours as of the day of the receipt of the item.
ADDITIONAL SHIPPING FEES
Music Red One offers free shipping on orders that exceed $200; however, reserves the right to charge additional shipping fees for the following delivery services:
- Shipment that requires a tailgate delivery but was not mentioned prior to the delivery.
- Shipment resulting in inside delivery.
- Deliveries with a limited access, and/or additional handling depending on the weight and size of the shipment.
- Address error or absence of consignee requiring a second or more attempt to complete a delivery.
RETURNS
- All returned opened items are subject to a min 15% to maximum 25% restocking fee.
- All returned items can take up to 10-14 days to be processed.
- If you are not completely satisfied with your purchase, returns will be accepted for store credit (less restocking fee & shipping) within 30 days of invoice date.
- RED ONE Music will accept returns for defective goods that you have ordered from us within 30 days of invoice date for exchange only.
- All Returns must contain all associated packaging and materials (ie accessories, manuals, wires, etc). Merchandise that is not returned in brand-new condition, including damages, abuse, marks, showing wear, or with missing packaging or accessories, will be subject to additional charges. Shipping and Handling charges (delivery and return) are non-refundable, including any shipping fees not directly incurred that are part of a free shipping promotion. Any items packaged with software, including but not limited to, DJ Controllers, Audio Interfaces, etc., must be returned with the original software disc including serial number and proof of deactivation.
- Returns or exchanges will not be accepted for the following types of products: Customized, special order, used products, clearance products, expendable items, cartridges, replacement lamps/bulbs, opened computer hardware, rigging supplies, tape, needles, cleaner kits, effect fluid or juice, software, gels, music, displays/televisions/monitors or parts (replacement, repair or item components) - these products are final sale.
- Returns or exchanges for the following items will only be accepted if they are in factory sealed packaging due to hygienic reasons: headphones & microphones.
- All returns made MUST be authorized in advance by a customer service representative - and paper work dispatched to you via email. Your RMA form must be included in the box and your RMA number located on the waybill / packaging. Any returned items that arrive without prior approval or missing documentation may be rejected by our shippers. Once received, returns will be processed within 5 business days.
- If your parcel was damaged in transport, please visit our Help Center and submit a ticket with your order number and include a picture of the exterior of the box, the interior of the box, and of the damaged product. No claims will be accepted without these pictures.
-
If you happen to receive a parcel that got damaged during transport, we must obtain the the following pictures in order to swiftly process a replacement:- outside of the shipping box along with a photo of the shipping label- inside packaging of the shipping box- the damaged unit itself
- Refunds by e-transfer will be issued to the email address that is associated with your customer profile. The password will be sent to you in a separate email once the refund has been issued. Please note that a $5 service fee will be deducted from your total refund amount if:
- e-transfer is not accepted in 15 calendar days
- a change of email address is requested once the e-transfer has already been sent
- a typo or error has been made in the email address that is associated to your customer profile
RETURNS EXCEPTIONS
This return policy covers the majority of our products, with the following exceptions:
- Products accompanied by software
- Harmonicas
- Earplugs and in-ear monitors
- Reeds
- Cartridges and styluses
WARRANTY
In store pick-ups
order. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
- RED ONE Music is an authorized retailer for each of the brands available on our website. As such, your purchase is authorized for the manufacturer's warranty in Canada.
In store pick-ups
- To be eligible for a store pick-up, please review the criteria below:
- If your order is paid by credit card, you then qualify for a store pick-up. Note that once you pick-up your order, you must present a valid government photo ID as well as the original credit card used during the purchase. The name and address must match the name and billing/shipping address associated to the order.
- If your order is paid by e-transfer, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the e-transfer information.
- If your order is paid by Paybright, you then qualify for a store pick-up. You must present a valid government photo ID to match the name appearing on the Paybright application.
- Please note that all orders paid using PayPal will not qualify for store pick-up. If you paid by credit card using the PayPal platform, this payment method will also not qualify for store pick-up.
In-Store Pickup
All orders that are picked-up in store must sign the release form acknowledging the reception of yourorder. Note that Music Red One may request to take a copy of your government photo ID to add to this
acknowledgement form.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
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