Crown Warranty
Warranty Periods
Used/Refurbished Products (B-stock): 1 year
Most Products: 3 years
Selected I-Tech, Macro-Tech, VRack, and CTs series: 5 years
XLi series: 1 year
Extended warranties for products purchased Jan 1, 2020 – Dec 31, 2022: 6 years (not valid in Brazil, China, India, Russia)
Warranty for each product is specified in the product table; replacement parts assume the remaining warranty period.
Eligibility
Products must be purchased from HARMAN Professional authorized dealers.
Warranty applies only to the original end-user purchaser.
Warranty is void if product is transferred, altered, or purchased from unauthorized dealers.
Warranty Coverage
Covers defects in materials and workmanship under normal use.
HARMAN will, at its option:
Repair the product using new or refurbished parts,
Exchange the product with a new or functionally equivalent unit, or
Refund the purchase price.
Replaced/refunded items become HARMAN property.
Exclusions
Damage from accidents, misuse, abuse, neglect, or natural events.
Damage during shipment.
Failure to follow instructions or maintenance guidelines.
Unauthorized repairs or modifications.
Cosmetic damage, data/software loss, commercial/industrial use (if not specified).
Accessories, setup, installation, calibration, or environmental factors.
How to Obtain Warranty Service
Contact HARMAN Technical Support or an authorized service center.
Provide original bill of sale and detailed description of defect.
Obtain Return Authorization before shipping.
Customer responsible for shipping to service center; HARMAN may cover return shipping if defect is covered.
Limitations
Warranty is exclusive and in lieu of all other warranties (express or implied).
HARMAN is not responsible for direct, indirect, incidental, or consequential damages.
State and local laws may provide additional rights.
Product Type Warranty Period
Used/Refurbished products (B-stock) 1 Year
Product Warranty Period
CDi DriveCore Series 3 years
CDi Series 3 years
Commercial Series 3 years
ComTech DriveCore Series 3 years
i-Tech HD Series 5 years
VRack 5 years
DriveCore Install Analog Series 3 years
XLC Series 3 years
DriveCore Install DA Series 3 years
XLi Series 1 year
DriveCore Install Network Series 3 years
XTi 2 Series 3 years
DriveCore Install Network Display Series 3 years
DSi Series 3 years
Macro-Tech i Series 5 years
XLS DriveCore Series 3 years
135MA 3 years
160MA 3 years
CDi 1000 3 years
CDi 2000 3 years
CDi 4000 3 years
CDi 6000 3 years
CNi 1000 3 years
CNi 2000 3 years
CNi 4000 3 years
CT 4150 3 years
CT 475 3 years
CT 8150 3 years
CT 875 3 years
CT16S 3 years
CT8SHO 3 years
CTs 1200 5 years
CTs 2000 5 years
CTs 3000 5 years
CTs 4200 5 years
CTs 600 5 years
CTs 8200 5 years
CXM 2000 3 years
DCi 2|1250 3 years
DCi 2|1250N 3 years
DCi 2|2400N 3 years
DCi 2|300 3 years
DCi 2|300N 3 years
DCi 2|600 3 years
DCi 2|600N 3 years
DCi 4|1250 3 years
DCi 4|1250N 3 years
DCi 4|1250ND 3 years
DCi 4|2400N 3 years
DCi 4|300 3 years
DCi 4|300N 3 years
DCi 4|600 3 years
DCi 4|600N 3 years
DCi 8|300 3 years
DCi 8|300N 3 years
DCi 8|600 3 years
DCi 8|600N 3 years
DCi 8|600ND 3 years
DSi 1000 3 years
DSi 2000 3 years
DSi 4000 3 years
DSi 6000 3 years
DSi 8Mn 3 years
EOL Box 3 years
I-Tech 12000HD 5 years
I-Tech 4x3500HD 5 years
I-Tech 5000HD 5 years
I-Tech 9000HD 5 years
MA 12000i 5 years
MA 5000i 5 years
MA 9000i 5 years
USBX 3 years
VRack 12000HD 5 years
VRack 4x3500HD 5 years
XFMR-4 3 years
XFMR-8 3 years
XLi 1500 1 year
XLi 2500 1 year
XLi 3500 1 year
XLi 800 1 year
XLS 1000 3 years
XLS 1002 3 years
XLS 1500 3 years
XLS 1502 3 years
XLS 2000 3 years
XLS 2002 3 years
XLS 2500 3 years
XLS 2502 3 years
XTi 1002 3 years
XTi 1002A 3 years
XTi 2002 3 years
XTi 2002A 3 years
XTi 4002 3 years
XTi 4002A 3 years
XTi 6002 3 years
XTi 6002A 3 years